Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Client", "you") and Gen6ixx Ltd ("Gen6ixx", "we", "us", "our") when you purchase or use our services.

By engaging our services, making a payment, or signing a proposal, you agree to be bound by these Terms. Please read them carefully.

2. Services

Gen6ixx provides digital services including, but not limited to: website design and development, search engine optimisation (SEO), Google Business Profile setup and management, social media marketing, paid advertising management, graphic design, content writing, email marketing, app development, and digital strategy audits.

The specific services, deliverables, timelines, and costs for your project will be outlined in a proposal, invoice, or written agreement provided before work begins. This constitutes the scope of work.

3. Proposals & Acceptance

All proposals issued by Gen6ixx are valid for 30 days from the date of issue unless otherwise stated. A proposal becomes a binding agreement when you:

• Confirm acceptance in writing (email, WhatsApp, or signed document), or
• Make a payment (full or deposit) for the services described

Any changes to the scope of work after acceptance may result in additional costs and/or timeline adjustments. We will always discuss and agree on changes before proceeding.

4. Pricing & Payment

4.1 Pricing

All prices quoted are in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Gen6ixx is not currently VAT-registered. Should this change, VAT will be clearly stated on all invoices.

4.2 Payment Terms

• One-off projects (websites, app development, GBP setup, digital strategy audits): full payment is due before work begins unless a payment schedule is agreed in writing. For larger projects, we may agree a deposit (typically 50%) with the balance due on completion.
• Monthly services (SEO, social media, email marketing, content writing, graphic design, paid ads, GBP management): payment is due on or before the first day of each service month. Services will not commence until payment is received.
• Ongoing retainers (website maintenance, app support): payment is due monthly, in advance.

4.3 Payment Methods

Payments are processed via Stripe. We accept all major debit and credit cards. Bank transfer is available on request for project-based work.

4.4 Late Payment

If payment is not received within 14 days of the due date, we reserve the right to:

• Suspend all active services until payment is received
• Charge interest at 8% above the Bank of England base rate (as permitted under the Late Payment of Commercial Debts (Interest) Act 1998)
• Recover reasonable debt collection costs

5. Client Responsibilities

To deliver our services effectively, we need your cooperation. You agree to:

• Provide all necessary content, assets, access credentials, and information in a timely manner
• Review and provide feedback on deliverables within 5 working days unless otherwise agreed
• Ensure that all content, images, and materials you provide do not infringe any third-party intellectual property rights
• Communicate any concerns or issues promptly so they can be addressed
• Make payments on time as agreed

Delays caused by late provision of content, feedback, or access may result in extended timelines. We are not responsible for missed deadlines caused by client delays.

6. Intellectual Property

6.1 Ownership of Deliverables

Upon full payment, you own all custom work we create specifically for your project, including:

• Website designs and code (excluding third-party themes, plugins, and libraries licensed separately)
• App source code and designs
• Custom graphic design assets created for your brand
• Written content (blog posts, website copy, email copy)

6.2 What We Retain

• Portfolio rights: we retain the right to showcase work completed for you in our portfolio, case studies, and marketing materials unless you request otherwise in writing
• Pre-existing tools and frameworks: any proprietary tools, code libraries, templates, or frameworks that existed before your project remain our intellectual property. You receive a licence to use them as part of your deliverables.

6.3 Third-Party Assets

Where we use third-party assets (stock images, fonts, plugins, libraries), these remain subject to their own licence terms. We will inform you of any third-party licence requirements.

7. Revisions & Amendments

Each service package includes a specified number of revision rounds as described on the relevant service page or proposal. Revisions beyond the included rounds may incur additional charges, which we will discuss and agree with you before proceeding.

"Revisions" means modifications to existing approved work. New requests that fall outside the original scope of work are treated as additional work and will be quoted separately.

8. Cancellation & Refunds

8.1 Monthly Services (No Minimum Commitment)

For monthly services with no minimum commitment (SEO, social media, email marketing, content writing, graphic design, GBP management, paid ads management), you may cancel at any time by giving written notice before your next billing date. Cancellation takes effect at the end of the current paid period. No refunds are issued for partially used months.

8.2 Monthly Services (With Minimum Commitment)

For services with a minimum commitment period (e.g., SEO and Paid Ads with 3-month minimums), early cancellation before the minimum period ends will require payment for the remaining months of the commitment. After the minimum period, standard cancellation terms apply.

8.3 One-Off Projects

For one-off projects (websites, apps, audits, GBP setup):

• Before work begins: full refund minus a 10% administration fee
• After work has begun: refund calculated based on work not yet completed, at our reasonable discretion. Work already delivered or in progress is non-refundable.
• After project completion and approval: no refund is available

8.4 Cancellation by Gen6ixx

We reserve the right to cancel or terminate services if:

• Payment is more than 30 days overdue
• You fail to provide necessary materials or access after repeated requests
• The working relationship has become untenable

In such cases, we will refund any prepaid fees for services not yet delivered.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, financial information, login credentials, client data, and any information marked as confidential.

Confidentiality obligations survive termination of the agreement for a period of 2 years.

10. Liability

10.1 Limitation of Liability

To the maximum extent permitted by law, Gen6ixx's total liability for any claim arising from our services is limited to the total amount you paid us in the 12 months preceding the claim.

10.2 Exclusions

We are not liable for:

• Loss of revenue, profit, data, or business arising from our services
• Third-party actions or failures (hosting providers, payment processors, social media platforms, advertising platforms)
• Results or performance metrics — while we work to achieve the best outcomes, we cannot guarantee specific rankings, traffic levels, conversion rates, or revenue figures
• Delays or failures caused by your actions or inactions
• Content or materials provided by you that infringe third-party rights

10.3 Indemnification

You agree to indemnify Gen6ixx against any claims, costs, or damages arising from content or materials you provide, or from your use of deliverables in ways we did not authorise.

11. Website & App Hosting

Where we provide hosting as part of a website or app package:

• Hosting is included as part of your monthly retainer/maintenance fee
• We aim for 99.9% uptime but do not guarantee uninterrupted service
• We perform regular backups but recommend you maintain your own backup copies
• If you cancel your retainer, we will assist with migrating your website/app to your own hosting within 30 days

12. Ad Spend (Paid Advertising)

For paid advertising management services:

• Ad spend is always separate from our management fee and is paid directly to the advertising platform (Google, Meta, LinkedIn, TikTok)
• We manage the campaigns but do not control the platforms' policies, approval processes, or account restrictions
• We are not responsible for ad account suspensions caused by platform policy changes or content approval decisions beyond our control
• We do not guarantee specific return on ad spend (ROAS), cost per acquisition (CPA), or conversion volumes

13. Third-Party Platforms

Many of our services involve working on third-party platforms (WordPress, Shopify, Google, Meta, Mailchimp, Stripe, etc.). We are not responsible for:

• Changes to platform features, pricing, policies, or availability
• Platform outages, bugs, or security breaches
• Data loss caused by platform failures

We will always inform you promptly of any platform issues that affect your services.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, cyberattacks, or infrastructure failures.

15. Dispute Resolution

If a dispute arises, both parties agree to attempt to resolve it through good-faith discussion before pursuing formal legal action. If resolution cannot be reached, disputes shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

16. Entire Agreement

These Terms, together with any proposal, invoice, or written agreement specific to your project, constitute the entire agreement between you and Gen6ixx. They supersede any prior discussions, representations, or agreements. Any amendments to these Terms must be agreed in writing.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active clients via email. The latest version will always be available on this page with the updated date shown above.

19. Contact